We provide seasoned inside sales professionals that you train to sell your product offering. This team calls on prospects from our database, and answers your inbound phone and web leads, qualifies all opportunities and feeds the field or reseller sales force.
Field end user pursuit
Our experienced field teams target vertical and large end users across corporate, education and government. We approach prospects at the “C” level and work to spec your product offering into the account.
E-mail Marketing to our/your lists
Our Marketing team creates custom e-mail campaigns to compliment the inside and field sales efforts. We send frequent blasts to our large opt-in databases as well as your lists from trade shows, other campaigns. You monitor the campaign through our web-based e-mail marketing manager site.
Trade show Hosting
We are your local contact and show “employee” for technical trade show and seminar events. Our regional teams provide pre-show marketing, show day booth duty and group presentations, and post-show follow up. We make trade show participation VERY cost-effective.
PR services- vertical marketing to publications, shows
We offer trade show, publication and general press support for our clients as part of the ongoing “air cover” initiatives that we recommend. PR is about relationships with the press, shows, etc. and Marketlink has high-level relationships with the influencers.
We assess your target audience and identify the ideal channel partners from our database of over 30,000 resellers. We understand who the most successful resellers are in every category and so we identify the best prospects for targeting with sales and marketing campaigns.
Inside Recruitment
Our inside sales and marketing teams call and e-mail your prospects for participation in your VAR program. We recruit, sign and train your resellers, and manage their activity throughout the process.
Field Recruitment
Our field teams call on the best resellers in every region to recruit, authorize, train and support the ideal channel partners. We have long-term relationships with the best partners and our activities drive their engagement.
Inside/Field Training
The first step to “converting an authorized VAR to an engaged VAR” is training, and we introduce your solution, and the product category, to the reseller sales teams, initially and ongoing.
Jumpstart Program
Our sophisticated launch program includes our Jumpstart™ program that we provide to accelerate the channel engagement. We acquire the top 25 end user accounts of the reseller, per their agreement, and call and e-mail on their behalf, providing a report to the reseller at the conclusion of the campaign.
Lead Registration Partner Portal
Marketlink’s software development group builds and hosts web sites and partner portals for clients. Our lead registration engine is integrated into your web site and our reseller partners can load their prospects for protection and additional discounts…part of the “engaged channel” program.
Trade show Hosting/Support
We are your local contact and show “employee” for technical trade show and seminar events. Our regional teams provide pre-show marketing, show day booth duty and group presentations, and post-show follow up. We make trade show participation VERY cost-effective.
Technical Training
Once the VARs are engaged (actively selling your product) we train their technical resources to install and support the product line. Some resellers do not have technical resources and so we offer this as a service; for the resellers who do, we train and support their group as needed.
Our professionally certified engineers can provide design, implementation, management, and testing services to your partners and customers. Our technical call center gives us the ability to quickly become an extension of your technology department for as long as you and your partners would like. Offloading these services gives you the ability to ramp up your business and focus on your core strengths.
We can assist you in providing sales webinars, infrastructure designs, implementations, installations, and on-site evaluations.
Post-Sales
We can assist you, your partners, and the end users with field & phone installation support, product support (Levels 1 and 2), RMA Support, and 24 Hour Hot swap support programs.
Training
Marketlink will work with you to train their staff on your products and then utilize that knowledge to train your partners, their technical staff, and the end users as needed.
Support and Maintenance
A support and maintenance program will be designed to ensure your customers are supported in a timely, professional, and predictable manner. Designed to bring your partners up to speed quickly, the program will train and qualify them to provide their own support, and give them the option to utilize our technical call center at a discounted rate.
System Assembly/Configuration
We provide short-run assembly and configuration of your solutions, populating with drives, loading the software, etc.
Burn In/Testing
We burn in/test the system fully assembled, for a period of 24-48 hours, based on your recommendations/requirements.
Shipping/Facilitation
We can be your shipping, receiving, inventory control partner during the early stages
Sourcing
We can assist you in sourcing components for the appliance, or be your sourcing partner, along with complete assembly/configuration
RMA support
We process the RMA and receive and inspect the goods based on your recommendations/requirements
People buy from people, and you are measured at every interaction. We see customer service as another opportunity to remind your customers why they buy from you. If you require inbound call support, web support, 800# response, problem escalation, tech support, etc…we can provide it, around the clock.
We offer 24 X 7 phone support for your products to ensure your customers always reach a friendly, professional, local-language-speaking human.
Web-based Customer Feedback/Response
Most of your prospects today prefer to deal by e-mail… probably because they don’t get a good feeling from your phone staff. We quickly respond to any issues, at any hours of the day or night, and let the customers feel that “we care”. We report all activity to you in a weekly update, and escalate any issues to the proper parties.
Need help internationally? We have multi-lingual inside sales teams, and affiliates in countries through Europe, EMEA, Asia, Australia and South America.
Identifying and massaging your selling strategy including direct vs channel, target customer, how to penetrate, headcount requirements, etc.
Marketing Strategy
Who will you market to, how will you reach them, how will they find you, what is your message, how many do you need to touch to accomplish sales goals, what kind of budget do you need to accomplish your goals.
Implementation
Writing your plan is one thing, implementing is another. We analyze, or suggest, your operating procedures for implementing your aggressive plan, outlining the path, obstacles, tools and resources needed, etc.
Management
Managing your plan, personnel, financial, technical, operations resources to ensure you are staying the course and on track to accomplish the goals you and your investors agreed to. “Driving a car down the street is easy, but we still adjust the wheel every two seconds or less”.
Tracking & Reporting
Our monitoring systems track activity and results to verify that you are operating according to plan, and provide timely feedback to adjust the strategy if results vary from the plan. We establish variances that allow Management to react based on amount of discrepancy vs plan.